Frost & Sullivan

— Virtual Think Tank —

Re-defining Customer Engagement with AI

Melanie Turek

Moderator: 
Melanie Turek
Vice President
Consulting – Brand & Demand
Frost & Sullivan

Thursday, March 7, 2024
4:30 PM – 5:30 PM EST

We are pleased to invite you to an exclusive discussion with your peers to gain your perspective in support of our ongoing industry research.
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Join us for this Timely Discussion!

Nearly everything we do is in service of our customers. Increasingly discerning buyers for B2B and B2C companies alike are pushing all of us to provide a better, faster, more effective customer experience. We will discuss challenges from a staffing standpoint and from a technological standpoint to help us establish best practices and benchmarks that contact centers can utilize to re-define how they engage with their customers.

The key questions we will be discussing are:

How have your interactions with your customers evolved in recent years?

How do contact center personnel concerns factor into customer interactions?

How can the wrong technology inhibit success, or, the right technology promote success?

What practical ways can AI be implemented to redesign and improve these interactions?

How do you measure success?

During this Virtual Think Tank, Frost & Sullivan’s Melanie Turek, Vice President of Consulting – Brand & Demand, will moderate a discussion around unpacking the challenges contact centers are facing while delivering a best-in-class customer experience.

Participants

Jon Moss

Jon Moss
Vice President,
Digital Experience
Spectrotel

Spectrotel
Guruprasad Sathyanath

Guruprasad Sathyanath
Senior Director, IT
Optum

Patricia Leebove

Patricia Leebove
Vice President, IT
Nesco Resource

Nesco Resource
Rodrigo Navarro

Rodrigo Navarro
Senior Director,
Data Solutions, R&D
Anuvu Operations

Anuvu Operations
Peter Howerton

Peter Howerton
Vice President,
Digital Platforms & Services
TrueBlue

TrueBlue
David Acker

David Acker
Vice President of Technology
Rajant Corporation

Rajant Corporation
Shane Freeburg

Shane Freeburg
Vice President of Customer Support
Dialpad

Dialpad
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FAQ

What is a Virtual Think Tank?
A Frost & Sullivan Virtual Think Tank is an exclusive, unique and highly engaging conversation that brings together a diverse group of industry leaders to discuss their opinions on a certain topic. Content from this collective discussion will be featured in an upcoming Frost & Sullivan article where you have the options to be highlighted as a thought leader. Your insight as a strategic partner is invaluable.
Why Should I Participate?
  • Share & Learn Best Practices: Engage in strategic conversations with your peers. The open, candid discussions you have will spark creative thinking and help you formulate new ideas for implementation.
  • Increase Your Peer-to-Peer Network: Connect with other senior level leaders in your industry on a more intimate level.
  • Get Access to a Frost & Sullivan Analyst: Engage with our industry experts to gain additional insights and ask them your questions.
  • Demonstrate Your Industry Expertise: The insights, feedback and best practices shared by you will be part of an upcoming Frost & Sullivan vBook. Through your participation, both you and your company will be positioned as a leader.
Will I have the Option to be Quoted or Not?

Yes, all participants have the options to be quoted or not in the vBook.

Will I get a Copy of this vBook when Published?

Yes, we would be more than happy to send you over a complimentary copy of the vBook once published.

Who can I Speak About Additional Questions?

Please contact Danielle Floyd at [email protected]

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