Reimagining the ABCs of Your Contact Center (Agents, Business Operations, Customers)

Dissolve barriers that impede customer journeys and bridge the gap between consumers and the organization. We welcome you to join our thought leadership topics focused on evolving customer needs and technology that can help enable seamless, frictionless customer experiences across digital, self-service and agent-assisted interactions.

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Personalize + Humanize the Customer Experience Journey

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Meet Growing Demand for Self-Service with Contactless Contact Center

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The Future is Present: Reimagining Your Contact Center Agents

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Make it Rain: Adopting 'as a Service’

Featured Thought Leaders

Alpa Shah

Global VP
Frost & Sullivan

Rahul Garg

VP Product Marketing
Geneys

Hariprasad Bhupasamudram

VP & Business Head
Digital Business Services
Infosys

Bhaskar Chatterjee

Global Contact Center &
Engineering Leader
Infosys

GV Ganesh

AVP and Head of
Internet of Things
Infosys

Michael Hoch

Strategic Partner Manager
Google Cloud

Claire Beatty

Senior Director
Thought Leadership
Genesys

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