Revolutionizing Customer Experience

The Game-changing Impact of Conversational and Generative AI in Contact Centers

The reach of AI is now expanding into our contact centers. Continue reading to explore the impacts of this new technology.

– AI, Conversational, Generative

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Contact centers are vital in shaping customer experience (CX), a top business priority and key to digital transformation success. By leveraging innovative technologies like artificial intelligence (AI), contact centers can enhance operational efficiency, reduce costs, and boost customer satisfaction. For instance, self-service interactions can be 24 to 48 times less expensive than live agent support.

Discover how these advancements can revolutionize your customer interactions and drive performance. Download our white paper to explore the full potential of modern contact centers!

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AI in the Contact Center

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CAI Fueled by Generative AI

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Embedded AI

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ABOUT THE ANALYST

Roberta Gamble

Roberta Gamble has +20 years consulting Global 1000 companies, leveraging mobility and manufacturing expertise to create smart business strategies, maximizing ROI with data-driven content and client engagement.

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Frost & Sullivan

Frost & Sullivan has partnered with clients for more than 60 years, developing growth strategies centered on innovation, disruptive technologies, emerging markets, Mega Trends, and new business models.