— Executive Roundtable —
Unlocking Sustainable Business Growth through AI-Driven Customer Experience
Moderator:
Shivaji Das
Partner and APAC Managing Director
Frost & Sullivan
Moderator:
Krishna Baidya
Senior Industry Director
Frost & Sullivan
Thursday, November 14, 2024
11:00 AM – 1:30 PM SGT
Chairman’s Lounge, Level 3,
Pan Pacific Orchard,
10 Claymore Rd, Singapore 229540
Join us for an executive lunch with today’s top industry experts!
In today’s fast-evolving market and amid macro landscape pressures, leveraging AI is essential to deliver personalized, seamless experiences at scale, optimize operational costs, and drive business growth. This roundtable is a unique opportunity to engage with industry peers and thought leaders in a focused, executive-level forum addressing how AI-powered CX can reshape customer interactions, power competitive differentiation and support growth.
The key themes we will be discussing are:
The perception, adoption, and impact of AI in Customer Experience (CX)
Overcoming challenges in scaling and integrating AI in CX
Addressing privacy and security concerns with AI
Measuring ROI from AI-driven CX Initiatives
Long-term AI strategies and future investments
Frost & Sullivan’s Shivaji Das, Partner and APAC Managing Director, and Krishna Baidya, Senior Industry Director will lead an invite-only in-person discussion with industry thought leaders to explore, share, and learn about how AI-driven insights are reshaping customer interactions and driving sustainable business growth. Also hear from Maureen Chong and Alaina Franklin of Zendesk, the company delivering the most comprehensive AI-powered CX solution, on the CX journey of businesses like yours.
Participants
Vinol D’souza
Head of Data
Aspire
Minn Yang
Vice President, Marketing
JustCo
Ng Boon Heong
Executive Director and Chief Executive Officer
Temasek Foundation
Harish Karakoti
Chief Growth Officer
BIMA Milvik
Rajat Mittal
Chief Digital & Technology Officer
NTUC Health & NTUC First Campus
Danny Chan
Regional Chief Security Officer, Asia-Pacific
Mastercard
Jun Clarke
SVP Asia
Cint
Gerald Lee
Vice President
ComfortDelGro
Yvonne Lau
Head of Customer Experience
DBS Bank
Arun Kumar Vadhyra
Founder
databean.co
Alaina Franklin
Regional Vice President, Customer Success, Asia Pacific
Zendesk
Maureen Chong
Regional Vice President, SEA, Greater China & Korea
Zendesk
FAQ
What is an Executive Roundtable Lunch?
Why should I participate?
- Share & Learn Best Practices: Engage in strategic conversations with your peers. The open, candid discussions you have will spark creative thinking and help you formulate new ideas for implementation.
- Increase Your Peer-to-Peer Network: Connect with other senior level leaders in your industry on a more intimate level.
- Get Access to a Frost & Sullivan Analyst: Engage with our industry experts to gain additional insights and ask them your questions.
- Demonstrate Your Industry Expertise: The insights, feedback and best practices shared by you will be part of an upcoming Frost & Sullivan article. Through your participation, both you and your company will be positioned as a leader.
Will I have the option to be quoted or not?
Will I get a copy of the final content once published?
Will you accommodate my dietary restrictions?
Yes! We understand the importance of dietary restrictions and allergies and want to ensure that all participants feel comfortable and have an enjoyable experience.
What is the location of the event?
This Executive Roundtable Lunch will be held in Chairman’s Lounge, Level 3, Pan Pacific Orchard, 10 Claymore Rd, Singapore 229540
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