— Virtual Think Tank —
Harnessing AI
The New Frontier of Empowering Customer Experiences
Moderator:
Michael DeSalles
CX Principal Analyst
Frost & Sullivan
Thursday, January 30, 2025
2:00 – 3:00 PM ET
We are pleased to invite you to an exclusive discussion with your peers to gain your perspective in support of our ongoing industry research.
Join us for this Timely Discussion!
The customer service landscape is undergoing a transformative shift as contact centers increasingly integrate AI to enhance digital and human interactions. In this experience-driven era, customers demand seamless engagement across voice and digital channels—expecting fast, personalized service at every step along the way.
AI is quickly becoming a critical tool for organizations aiming to address the complexities of the modern customer journey. By leveraging AI, businesses can achieve measurable benefits, including increased customer satisfaction, higher revenue, improved agent efficiency, and reduced operational costs. However, realizing these advantages requires a strategic approach for effectively utilizing data and AI in enhancing customer and agent interactions.
AI is quickly becoming a critical tool for organizations aiming to address the complexities of the modern customer journey. By leveraging AI, businesses can achieve measurable benefits, including increased customer satisfaction, higher revenue, improved agent efficiency, and reduced operational costs. However, realizing these advantages requires a strategic approach for effectively utilizing data and AI in enhancing customer and agent interactions.
The key questions we will be discussing are:
What are best practices for AI integration in the financial services industry?
What strategies should financial institutions consider for balancing automation and unassisted support with human assistance?
How do you optimize digital channels with AI for seamless customer engagement in financial services?
How can AI be used to facilitate proactive and personalized interactions in financial services?
What considerations should be taken to ensure the responsible and secure use of AI in the financial services industry?
During this Virtual Think Tank, Frost & Sullivan’s Michael DeSalles, will moderate a discussion around Harnessing AI: The New Frontier of Empowering Customer Experiences. Michael DeSalles will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment.
FAQ
What is a Virtual Think Tank?
A Frost & Sullivan Virtual Think Tank is an exclusive, unique and highly engaging conversation that brings together a diverse group of industry leaders to discuss their opinions on a certain topic. Content from this collective discussion will be featured in an upcoming Frost & Sullivan article where you have the options to be highlighted as a thought leader. Your insight as a strategic partner is invaluable.
Why should I participate?
- Share & Learn Best Practices: Engage in strategic conversations with your peers. The open, candid discussions you have will spark creative thinking and help you formulate new ideas for implementation.
- Increase Your Peer-to-Peer Network: Connect with other senior level leaders in your industry on a more intimate level.
- Get Access to a Frost & Sullivan Analyst: Engage with our industry experts to gain additional insights and ask them your questions.
- Demonstrate Your Industry Expertise: The insights, feedback and best practices shared by you will be part of an upcoming Frost & Sullivan article. Through your participation, both you and your company will be positioned as a leader.
Will I have the option to be quoted or not?
Yes, all participants have the options to be quoted or not in the content created from the discussion.
Will I get a copy of the final content once published?
Yes, we would be more than happy to send you over a complimentary copy of the final content once published.
Who can I speak with for additional questions?
Please contact Danielle Floyd at danielle.floyd@frost.com