Reimagining the ABCs of Your Contact Center (Agents, Business Operations, Customers)
Dissolve barriers that impede customer journeys and bridge the gap between consumers and the organization. We welcome you to join our thought leadership topics focused on evolving customer needs and technology that can help enable seamless, frictionless customer experiences across digital, self-service and agent-assisted interactions.
Personalize + Humanize the Customer Experience Journey
Meet Growing Demand for Self-Service with Contactless Contact Center
The Future is Present: Reimagining Your Contact Center Agents
Make it Rain: Adopting 'as a Service’
Featured Thought Leaders
Alpa Shah
Global VP
Frost & Sullivan
Rahul Garg
VP Product Marketing
Geneys
Hariprasad Bhupasamudram
VP & Business Head
Digital Business Services
Infosys
Bhaskar Chatterjee
Global Contact Center &
Engineering Leader
Infosys
GV Ganesh
AVP and Head of
Internet of Things
Infosys
Michael Hoch
Strategic Partner Manager
Google Cloud
Claire Beatty
Senior Director
Thought Leadership
Genesys
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