In the fast-evolving landscape of customer experience (CX), contact center agents play a pivotal role as brand ambassadors under often stressful conditions. Frost & Sullivan’s research underscores the strategic shift towards prioritizing employee experience (EX) over CX, with 78% of contact centers deploying or planning to implement conversational AI by 2024.
Explore how generative AI (GenAI) is transforming the contact center landscape, empowering agents with advanced tools for real-time and post-call coaching. Discover how GenAI-driven coaching not only identifies positive behaviors but consistently reinforces them, ensuring a superior CX, reduced agent stress, and improved organizational success.
Download this complimentary Executive Brief to discover:
- The AI-powered revolution
- Generative AI’s impact on agent coaching
- The real-world impact of generative AI
Download the Complimentary Executive Brief
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