Frost & Sullivan

— Executive Think Tank Dinner —

AI in the Contact Center

Realizing its Strategic Advantage

Michael De Salles

Moderator: 
Michael De Salles
Industry Principal
Frost & Sullivan

Tuesday, October 10th, 2023
6:00 PM – 9:00 PM CDT

The Terrace at Al Biernat’s
5251 Spring Valley Road
Dallas, TX 75254

We are pleased to invite you to an exclusive dinner and discussion with your peers to gain your perspective in support of our ongoing industry research.
RSVP

Join us for an exclusive Executive Think Tank Dinner with an intimate group of industry-thought leaders!

The contact center is no longer the cost center of yesterday, but rather the epi-center of customer engagement and experience. This is being driven by rapid advancements in technology and accelerated by the efficiency gains offered by artificial intelligence (AI). Contact center leaders are working overtime to figure out how AI can convert productivity and performance gains into strategic advancements that will reduce customer effort and improve overall customer satisfaction.

The key questions we will be discussing are:

How has your organization driven awareness and education about the advantages of deploying artificial intelligence (AI) technologies?

What role will AI play in shaping the future of customer service in the contact center industry?

How are teams leveraging AI-driven conversational intelligence from contact center interactions?

What impacts – present and future - can AI transformation have to drive more productive, efficient conversations and simplify agent experiences?

What are the best practices to deploy and integrate the right digital technologies to impact revenues, profits, and competitive advantage?

Frost & Sullivan’s Michael DeSalles, CX Analyst, will lead an invite-only evening of an in-person discussion with industry thought leaders to explore, share and learn about how AI technologies can move the needle on contact center financial performance.

Participants

Rochelle Jones

Rochelle Jones
Vice President
Customer Service
Benefit Operation
Blue Cross Blue Shield of Louisiana

Blue Cross Blue Shield of Louisiana
Gustaaf Carl Schrils

Gustaaf Carl Schrils
Chief Information Officer
Omni Hotels and Resorts

Omni Hotels and Resorts
Benjamin Chandraraj

Benjamin Chandraraj
Senior Vice President
Product Managment
Sprinklr

Omni Hotels and Resorts
Deepak Nair

Deepak Nair
Head of Virtual Services
Citizens Bank

Citizens Bank
Michael Merritt

Michael Merritt
Senior Vice President,
Customer Care and
Default Mortgage Servicing
BOK Financial

BokFinancial
Justin Morrison

Justin Morrison
GVP
Sprinklr

Sprinklr
April Sealy

April Sealy
Executive Vice President,
Operations & Administration
Elevate

Elevate
Brendan Stout

Brendan Stout
Director
Sprinklr

Sprinklr
RSVP

FAQ

What is an Executive Think Tank Dinner?
A Frost & Sullivan Executive Think Tank Dinner is an exclusive, unique and highly engaging in-person conversation that brings together a diverse group of industry leaders to discuss their opinions on a certain topic, all while enjoying fantastic food and beverage offerings, of course. Content from this collective discussion will be featured in an upcoming Frost & Sullivan article where you have the options to be highlighted as a thought leader. Your insight as a strategic partner is invaluable.
Why should I participate?
  • Share & Learn Best Practices: Engage in strategic conversations with your peers. The open, candid discussions you have will spark creative thinking and help you formulate new ideas for implementation.
  • Increase Your Peer-to-Peer Network: Connect with other senior level leaders in your industry on a more intimate level.
  • Get Access to a Frost & Sullivan Analyst: Engage with our industry experts to gain additional insights and ask them your questions.
  • Demonstrate Your Industry Expertise: The insights, feedback and best practices shared by you will be part of an upcoming Frost & Sullivan article. Through your participation, both you and your company will be positioned as a leader.
Will I have the option to be quoted or not?

Yes, all participants have the options to be quoted or not in the Article.

Will I get a copy of this article when published?

Yes, we would be more than happy to send you over a complimentary copy of the Article once published.

Will you accommodate my dietary restrictions?

Yes! We understand the importance of dietary restrictions and allergies and want to ensure that all participants feel comfortable and have an enjoyable experience.

What is the location of the restaurant?

The Terrace at Al Biernat’s, 5251 Spring Valley Road, Dallas, TX 75254

Confirm Your Participation

In Collaboration With

In collaboration with Sprinklr