Frost & Sullivan

— Executive Think Tank Dinner —

The AI Makeover

Transforming Agents into Extraordinary Customer Experience Mavericks

Bernie Arnason

Moderator: 
Bernie Arnason
Industry Principal
Frost & Sullivan

Thursday, October 19th, 2023
6:00 PM – 9:00 PM PDT

The Cellar on 2nd at the Kimpton Palladian
2000 Second Avenue
Seattle, WA 98121

We are pleased to invite you to an exclusive dinner and discussion with your peers to gain your perspective in support of our ongoing industry research.
RSVP

Join us for an exclusive Executive Think Tank Dinner with an intimate group of industry-thought leaders!

As the adoption of AI begins to take hold in the contact center industry, the impact on the role of customer contact agents cannot be overstated. With AI, even the most junior inexperienced agent will be empowered to deliver an outstanding CX that historically was only possible from the most seasoned senior professional. Understanding the implications of these developments is critical for contact center leaders.

The key questions we will be discussing are:

What is preventing agents today from meeting their full potential as Customer Experience Mavericks?

How can AI be used effectively to improve the employee experience (EX)?

What are the most promising AI applications that will help agents provide an exceptional CX?

What are best practices for effectively implementing AI throughout the contact center?

How can we help agents overcome the fear, uncertainty, and doubt regarding AI?

Frost & Sullivan’s Bernie Arnason, Industry Principal, will lead an invite-only evening of an in-person discussion with industry thought leaders to explore, share and learn about the transformative impact of AI on today’s contact center agent community.

Participants

Chandra Hodges

Chandra Hodges
Director, Care Experience
Providence Swedish

Providence Swedish
Shivakumar Padmanaban

Shivakumar Padmanaban
Vice President – CX and
Customer Care Practice
Genpact

Genpact
Josh Kanagy

Josh Kanagy
Senior Vice President
Sprinklr

Sprinklr
Ryan Jennings

Ryan Jennings
Senior Director,
Global Customer Care
Comcast

Comcast
David Booth

David Booth
VP, Global Relationship Manager
Genpact

Genpact
Chris Silva

Chris Silva
Director, Performance Marketing
Pemco Insurance

Pemco Insurance
Matthew Greig

Matthew Greig
Global Director
Sprinklr

Sprinklr
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FAQ

What is an Executive Think Tank Dinner?
A Frost & Sullivan Executive Think Tank Dinner is an exclusive, unique and highly engaging in-person conversation that brings together a diverse group of industry leaders to discuss their opinions on a certain topic, all while enjoying fantastic food and beverage offerings, of course. Content from this collective discussion will be featured in an upcoming Frost & Sullivan article where you have the options to be highlighted as a thought leader. Your insight as a strategic partner is invaluable.
Why should I participate?
  • Share & Learn Best Practices: Engage in strategic conversations with your peers. The open, candid discussions you have will spark creative thinking and help you formulate new ideas for implementation.
  • Increase Your Peer-to-Peer Network: Connect with other senior level leaders in your industry on a more intimate level.
  • Get Access to a Frost & Sullivan Analyst: Engage with our industry experts to gain additional insights and ask them your questions.
  • Demonstrate Your Industry Expertise: The insights, feedback and best practices shared by you will be part of an upcoming Frost & Sullivan article. Through your participation, both you and your company will be positioned as a leader.
Will I have the option to be quoted or not?

Yes, all participants have the options to be quoted or not in the Article.

Will I get a copy of this article when published?

Yes, we would be more than happy to send you over a complimentary copy of the Article once published.

Will you accommodate my dietary restrictions?

Yes! We understand the importance of dietary restrictions and allergies and want to ensure that all participants feel comfortable and have an enjoyable experience.

What is the location of the restaurant?

The Cellar on 2nd at the Kimpton Palladian, 2000 Second Avenue, Seattle, WA 98121

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In collaboration with Sprinklr