Building the Foundation for a World-Class CX through Omnichannel Automation and AI
The events of 2020 have created many challenges for the customer contact (CC) industry. Call volumes and customer requests surged during the pandemic, when an unprecedented number of CC workers were forced to switch to a work-from-home (WFH) model, often using ad-hoc remote workspaces. Employees working remotely had to manage with less-than-secure legacy systems, limited customer support tools, and a widespread organizational support system. Companies realized that they needed to quickly pivot to more advanced technologies and tools to help them meet demand and fulfill customer requests more efficiently.
Download this complimentary article to discover:
- Ways to improve customer experience through omnichannel automation and AI
- How IntelePeer provides powerful, easy-to-use Communications Platforms as a Service (CPaaS)
- Tools, lessons learned, and implementation strategies from industry leaders
- Next steps for creating world-class CX