Always OnDemand
Because Your Time is Short
Next-Gen Contact Center Strategies for
Work@Home, Hybrid and On-Site
Learn to optimize operational efficiencies and drive future performance:
Work@Home Strategies, Tips and Easy Wins
Frost & Sullivan findings, Work@Home strategies and smart tips impacting company culture, employee retention, and the bottom line.
Driving Return from the Work@Home Model
Frost & Sullivan research on remote and hybrid work models. Strategies for achieving work & family balance; revolutionizing internal policies while driving new levels of agent engagement.
Lessons Learned: A Better Competitive Position with Hybrids & Flexwork
Successful talent acquisition and agent retention delivers the competitive advantage to beat rivals through flexible work models at the core.
The Evolution of Work@Home: Melding People and Tech
CX leaders open up about how best to utilize technologies to support customer interactions through digital channels (QA, speech analytics, sentiment analysis, screen capture, AI, ML and diagnostics tools).
Tune in to the topics that interest you most – always available to view at your leisure!
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Our Panel of Contact Center Leaders
Moderator
Alpa Shah
Global VP – CX Practice
Frost & Sullivan
Our Panel of Contact Center Leaders
Sr. Director
Contact Centers
First Financial Bank
Director
Strategic Consulting
Eventus
Donna Neale
Vice President
Contact Center Operations
Lowe’s
Lori Pon
Director
Strategy & Innovation
AAA – The Auto Club Group
Carl Smith
Vice President
Customer service
Monster Worldwide