Webinar Week: Customer Contact
Five days of 30-minute virtual presentation to help you generate effortless and efficient experiences.
Sponsor Webinar Week
Join the Customer Engagement Leadership Council
Customer Contact In-Person Events
BEST PRACTICES FOR MANAGING A REMOTE TEAM
Speakers: Gary Magenta, Senior Vice President, Customer Experience, Root
Rashel Rogers, Leadership Effectiveness Coach, Root
Your crisis communication plan is in full effect. You hit “send” on your companywide email outlining new restrictions and protocols. But a question remains. Who will bring this new reality to life? Your managers.
ADJUSTING YOUR CX STRATEGY IN THE MIDST OF COVID-19
Speaker: Rachelle L. Dever, Vice President, Customer Relations & Brand Experience, Signature Flight Support
In this webinar you will learn how to be nimble and still deliver your CX strategy as we face the COVID-19 pandemic.
INTEGRATING THE CONTACT CENTER INTO THE ORGANIZATION-WIDE DIGITAL EXPERIENCE
Speaker: Gabriele Masili, Global Chief Technology Officer, Customer Service & Support
Are you interested in positioning your contact center as a competitive advantage? One key component is to integrate into your company’s overall digital strategy. But where do you start?
CREATING A WORK-FROM-HOME TEAM CULTURE OF HIGH-PERFORMANCE, TRUST, AND BELONGING
Speaker: Mike Robbins, Author & Keynote Speaker
This webinar is specifically designed to address the current challenges you and your team face by being separated right now, to inspire you to utilize this challenge as an opportunity, to connect you with one another in an authentic way, and allow you to continue to perform in the midst of this difficult time.
HARNESSING THE NEXT WAVE OF EMERGING TECHNOLOGIES IN THE CONTACT CENTER
Speaker: Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group
Join this real-world use case of how AI-powered automation is rapidly becoming a must-have contact center self-service tool for driving better customer experiences, and how organizations have successfully implemented these technologies by driving user adoption, attaining valuable insights, and avoiding common pitfalls.