Cloud Communications and Collaboration Services Power the Customer-Centric Organization

As organizations become increasingly ‘virtual’, integrated cloud communications, collaboration and contact center solutions will provide the connective tissue among different stakeholders to enable excellent employee and customer experiences. Digitally-powered businesses will excel in terms of flexibility and effectiveness of customer contact, which will drive growth and competitive differentiation. Cloud services, in particular, will enable customer-centric organizations to innovate more rapidly, scale more efficiently and more promptly respond to constantly shifting customer needs.