Frost & Sullivan

— Virtual Think Tank —

Retail 4.0:

How Do We Innovate Customer Experience with Edge Technology?

STEVE THOMAS

Moderator: 
STEVE THOMAS
Senior Industry Director
ICT – Network Services
Frost & Sullivan

Thursday, June 27, 2024
2:00 PM – 3:00 PM ET

We are pleased to invite you to an exclusive discussion with your peers to gain your perspective in support of our ongoing industry research.
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Join us for this Timely Discussion!

The retail industry is under constant pressure to innovate, as changing customer preferences and competitive forces have required retailers to be more focused on customer experiences rather than pricing. Retailers are looking to improve customer experience which in most cases requires improved technology at both the virtual and physical storefronts and at the edge. Forward-looking retailers are investing in digital technologies that are shaping the industry as improved point-of-sale devices, improved location-based services, and harnessing video analytics gathered from augmented and virtual reality technologies. These digital technologies are the ingredients for superior customer experiences.

The key questions we will be discussing are:

How do retailers strategically select technology and partners to fulfill the imperative of digitalization, a priority for 68% of companies?

What factors hinder an 80-90% software defined networking adoption rate, which is critical to fuel the retail digitalization?

Beyond AR integrated with interactive mirror tech and location services, what other critical use cases demand edge computing capabilities in the retail landscape?

What factors should retailers prioritize when assessing vendors offering Edge Technologies?

How do retailers ensure that the implementation of digital technologies, such as improved point-of-sale devices and location-based services, aligns with their brand identity and enhances the overall customer experience?

During this Virtual Think Tank, Frost & Sullivan’s Steve Thomas, Sr Industry Director of the ICT-Network Services practice, will moderate a discussion around adaptable edge infrastructure with leading retailers and what digital innovations they are evaluating to enhance the customer experience.

Participants

Vikram Maran

Vikram Maran
Enterprise Application Architect
Weis Markets

Weis
Jason James

Jason James
Chief Information Officer
Aptos Retail

Weis
Boris Alexis

Boris Alexis
IaaS Technical Architect
Hermès

Weis
Sumanth Cherukuri

Sumanth Cherukuri
The Guitar Center Company
Vice President, IT Applications

Weis
Tim Kelly

Tim Kelly
Vice President, Store Technology & Operations
AAFES (The Exchange)

Weis
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FAQ

What is a Virtual Think Tank?
A Frost & Sullivan Virtual Think Tank is an exclusive, unique and highly engaging conversation that brings together a diverse group of industry leaders to discuss their opinions on a certain topic. Content from this collective discussion will be featured in an upcoming Frost & Sullivan article where you have the options to be highlighted as a thought leader. Your insight as a strategic partner is invaluable.
Why should I participate?
  • Share & Learn Best Practices: Engage in strategic conversations with your peers. The open, candid discussions you have will spark creative thinking and help you formulate new ideas for implementation.
  • Increase Your Peer-to-Peer Network: Connect with other senior level leaders in your industry on a more intimate level.
  • Get Access to a Frost & Sullivan Analyst: Engage with our industry experts to gain additional insights and ask them your questions.
  • Demonstrate Your Industry Expertise: The insights, feedback and best practices shared by you will be part of an upcoming Frost & Sullivan article. Through your participation, both you and your company will be positioned as a leader.
Will I have the option to be quoted or not?

Yes, all participants have the options to be quoted or not in the content created from the discussion.

Will I get a copy of the final content once published?

Yes, we would be more than happy to send you over a complimentary copy of the final content once published.

Who can I speak with for additional questions?

Please contact Danielle Floyd at danielle.floyd@frost.com

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