— Virtual Think Tank —
Maximizing Brand Value Through
Contact Center Intelligence
Moderator:
Michael DeSalles
CX Principal Analyst
Frost & Sullivan
Thursday, April 25, 2024
2:00 PM – 3:00 PM ET
Join us for this Timely Discussion!
The key questions we will be discussing are:
Which specific tools or processes can contact center teams employ to capture insights that might otherwise be missed?
How are brands leveraging AI-generated data to proactively identify trends or pain points to enhance customer loyalty and retention?
How do brands recognize customer touchpoints that have proven most impactful for the brand?
How can you leverage AI insights from contact center interactions to support your product/service development?
What organizational trends are emerging within contact center teams that optimize the utilization of AI-driven insights?
Join us for an interactive Virtual Think Tank discussion with industry thought leaders, led by Frost & Sullivan’s CX Principal Analyst, Michael DeSalles, who will moderate and brainstorm a discussion on how AI can unlock insights into the customer experience.
Participants
Glynn Hollis
CIO
HonorHealth
Conrad Sarnessar
Chief Information
Security Officer
Findlay Automotive Group
Joel Naumoff
Chief Information
Security Officer
Belden
Grant Horvath
Contact Center Specialist
Sprinklr
FAQ
What is a Virtual Think Tank?
Why should I participate?
- Share & Learn Best Practices: Engage in strategic conversations with your peers. The open, candid discussions you have will spark creative thinking and help you formulate new ideas for implementation.
- Increase Your Peer-to-Peer Network: Connect with other senior level leaders in your industry on a more intimate level.
- Get Access to a Frost & Sullivan Analyst: Engage with our industry experts to gain additional insights and ask them your questions.
- Demonstrate Your Industry Expertise: The insights, feedback and best practices shared by you will be part of an upcoming Frost & Sullivan article. Through your participation, both you and your company will be positioned as a leader.
Will I have the option to be quoted or not?
Yes, all participants have the options to be quoted or not in the content created from the discussion.
Will I get a copy of the final content once published?
Yes, we would be more than happy to send you over a complimentary copy of the final content once published.
Who can I speak with for additional questions?
Please contact Danielle Floyd at [email protected]