Reimagining the ABCs of Your Contact Center (Agents, Business Operations, Customers)
OnDemand & snackable virtual series with 5-7 minute episodes featuring global thought leaders covering today’s most pressing topics.
ALPA SHAH
Global VP
Frost & Sullivan
RAHUL GARG
VP Product Marketing
Genesys
HARIPRASAD BHUPASAMUDRAM
VP & Business Head – Digital Business Services
Infosys
BHASKAR CHATTERJEE
Global Contact Center & Engineering Leader
Infosys
GV GANESH
AVP and Head of Internet of Things
Infosys
MICHAEL HOCH
Strategic Partner Manager
Google Cloud
CLAIRE BEATTY
Senior Director, Thought Leadership
Genesys
Personalize + Humanize the Customer Experience Journey
Create a seamless and sentient experience for your customers with an omnichannel cloud contact center – as customers dictate how, when, and where they communicate, organizations understand this is critical in today’s experience economy.
Meet Growing Demand for Self-Service with Contactless Contact Center
Virtual Agents, smartphone apps for 24/7 self-service, along with personalization is critical; rather than waiting for a live Agent during business hours – what are enterprises doing to address these self-service and personalization demands?
The Future is Present: Reimagining Your Contact Center Agents
Leverage solutions to help your agents make better, faster decisions on their journey from new hire to experienced agent – equip agents with the knowledge, insights and support they need to learn, grow and become better brand ambassadors.
Make it Rain: Adopting 'as a Service’
Learn how CCaaS is an ideal option for many contact centers, offering scalability as operational needs change and what are best practices to make that enterprise transition to the cloud.
Tune in to the topics that interest you most. Always available to view at your leisure!
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