— Virtual Think Tank —
Decode, Delight, Repeat
Unleashing the Power of Conversational Intelligence
![Michael DeSalles](https://hub.frost.com/wp-content/uploads/2023/01/michael.png)
Moderator:
Michael DeSalles
CX Principal Analyst
Frost & Sullivan
Thursday, November 2, 2023
2:00 PM – 3:00 PM ET
Join us for this Timely Discussion!
The key questions we will be discussing are:
How are companies in your industry leveraging conversational intelligence from customer interactions?
What are the best ways to validate the quality and volume of data housed in customer interactions?
How can publicly-sourced data be mined to provide supplemental customer sentiment insights?
How can conversational intelligence play a critical role in the continual improvement of customer and agent experiences?
How can contact centers assess their maturity, C-level support and readiness for a conversational intelligence solution set?
Join us for an interactive Virtual Think Tank discussion with industry thought leaders, led by Frost & Sullivan’s Michael DeSalles, CX Principal Analyst who will moderate and brainstorm a discussion on how conversational intelligence can deliver a true picture of customer sentiment and positive influence on customer journeys.
Participants
![Rob Gofourth](https://hub.frost.com/wp-content/uploads/2023/10/Rob-Gofourth.jpg)
VP, Business
Process Services
Centene Corporation
![Centene Corporation Centene Corporation](https://hub.frost.com/wp-content/uploads/2023/10/Centene-Corporation.png)
![Sandeep Pulavarty](https://hub.frost.com/wp-content/uploads/2023/10/Sandeep-Pulavarty.png)
Sandeep Pulavarty
Chief Information Officer
Paper Transport
![Paper Transport Paper Transport](https://hub.frost.com/wp-content/uploads/2023/10/Paper-Transport.png)
![Deana Perrin](https://hub.frost.com/wp-content/uploads/2023/10/Deana-Perrin.png)
Deana Perrin
Senior Director
Customer Experience
Blue Shield of California
![Blueshield of California Blueshield of California](https://hub.frost.com/wp-content/uploads/2023/10/Blueshield-of-California.png)
![Cory Declusin](https://hub.frost.com/wp-content/uploads/2023/10/Cory-Declusin.png)
Cory Declusin
Director,
CXM Best Practices Group
Sprinklr
![Sprinklr Sprinklr](https://hub.frost.com/wp-content/uploads/2023/06/Sprinklr.png)
![Kiana Phi](https://hub.frost.com/wp-content/uploads/2023/10/Kiana-Phi.png)
Kiana Phi
Director – Consumer Services
adidas
![adidas adidas](https://hub.frost.com/wp-content/uploads/2023/10/adidas.png)
![Jason Mercer-Pottinger](https://hub.frost.com/wp-content/uploads/2023/10/Jason-Mercer-Pottinger.png)
RTS Operations Director
US Region
Baxter Healthcare
![Baxter Baxter](https://hub.frost.com/wp-content/uploads/2023/10/Baxter.png)
![Brian Saylor](https://hub.frost.com/wp-content/uploads/2023/10/Brian-Saylor.png)
Brian Saylor
Senior Vice President,
Director of Client Service and
Sales Contact Center
Sandy Spring Bank
![Sandy Spring Bank Sandy Spring Bank](https://hub.frost.com/wp-content/uploads/2023/10/Sandy-Spring-Bank.png)
![Andrea Rivera](https://hub.frost.com/wp-content/uploads/2023/11/Andrea-Rivera.png)
Andrea Rivera
Construction Customer
Care Director
Toll Brothers
![Toll Brothers Toll Brothers](https://hub.frost.com/wp-content/uploads/2023/11/Toll-Brothers.png)
FAQ
What is a Virtual Think Tank?
Why Should I Participate?
- Share & Learn Best Practices: Engage in strategic conversations with your peers. The open, candid discussions you have will spark creative thinking and help you formulate new ideas for implementation.
- Increase Your Peer-to-Peer Network: Connect with other senior level leaders in your industry on a more intimate level.
- Get Access to a Frost & Sullivan Analyst: Engage with our industry experts to gain additional insights and ask them your questions.
- Demonstrate Your Industry Expertise: The insights, feedback and best practices shared by you will be part of an upcoming Frost & Sullivan Quotable. Through your participation, both you and your company will be positioned as a leader.
Will I have the Option to be Quoted or Not?
Yes, all participants have the options to be quoted or not in the Quotable.
Will I get a Copy of this Quotable when Published?
Yes, we would be more than happy to send you over a complimentary copy of the Quotable once published.
Who can I Speak About Additional Questions?
Please contact Danielle Floyd at danielle.floyd@frost.com
Confirm Your Participation
In Collaboration With
![In-collaboration-with-Sprinklr In collaboration with Sprinklr](https://hub.frost.com/wp-content/uploads/2023/08/In-collaboration-with-Sprinklr.png)