Why is Everyone Talking About Conversational AI?
OnDemand & snackable virtual series with 5-7 minute episodes featuring global thought leaders covering today’s most pressing topics.
Michael DeSalles
Principal Analyst
Frost & Sullivan
Rebecca Jones
General Manager, SVP
Mosaicx
Jefffrey Feiberg
Senior Vice President of
Product Management
Mosaicx
Director, Product Management
Mosaicx
Conversational AI is The Future of Customer Experience. Is Your Organization Ready
You know you are ready for conversational AI when you see these three factors:
- You’ve noticed a negative response to your customer service and a general lack of satisfaction.
- Call volumes are increasing, and you don’t have enough agents to manage growth.
- There is a lack of visibility into customer personas.
Three Real-World Use Cases: How Conversational AI Can Elevate Your Customers Experience
Use conversational AI to address common or frustrating requests. These three examples fit both categories, and how you respond will either damage customer retention or heighten brand loyalty.
3 Best Ways to Leverage Conversational AI to Increase Employee Satisfaction
Employees have issues and questions too. Conversational AI is just as effective solving their issues as it is for your external customers. Here are 3 examples of how conversational AI can improve employee retention and business continuity.
Real-World Case Studies on How Adopting an AI System Can Impact Your Business
Wrap up the webinar with how to start putting this program into place with people, API’s, processes, etc.
Tune in to the topics that interest you most. Always available to view at your leisure!
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