Frost & Sullivan

Integrating People, Technology, and Processes to Drive Effortless Customer Experiences

During the last two years, the COVID-19 pandemic has accelerated the ways companies look at transforming their businesses digitally. They have shifted their priorities in how they leverage technology; while companies still benefit from reduced costs and increased efficiencies, it is now more about achieving growth, increasing customer satisfaction, and building long-term loyalty.

Companies have become more focused on customer satisfaction and net promoter score (NPS). Organizations can drive significant loyalty by delivering great experiences, including how easy a brand is to do business with and how well they solve a customer’s problem. To succeed here, companies need to bring people, processes, and systems together onto one action-based platform and augment the way employees can get work done on behalf of the customer.

Download this complimentary white paper to discover:

  • Major CX and Contact Center trends
  • How empowering the entire organization can create effortless experiences
  • How automating processes can help accelerate time-to-resolution
  • The value of proactive service

Download the Complimentary White Paper

"*" indicates required fields


This white paper is co-hosted in partnership with Frost & Sullivan and ServiceNow®. As a result, both ServiceNow® and Frost & Sullivan are collecting your personal data when you submit such information as part of the registration process above. For more information on each party’s privacy practices, please see: ServiceNow® Privacy Notice | Frost & Sullivan Privacy Notice.

Frost & Sullivan may use your personal data to inform you about its products, services and events.