Frost Radar™

EMEA Cloud Contact Centers, 2024

A Benchmarking System to Spark Companies to Action – Innovation that Fuels New Deal Flow and Growth Pipelines

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Unlock the future of cloud contact centers with Frost & Sullivan’s EMEA Cloud Contact Centers, 2024 Frost Radar™. This report offers a comprehensive analysis of the top 19 industry leaders, helping you identify key growth and innovation drivers in a rapidly evolving market. Discover how leading companies, like LeadDesk are navigating the challenges of the EMEA region and leveraging AI to transform customer experiences.

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Market Leadership

Identify the top CCaaS providers driving 17% annual growth in the €1.7 billion EMEA market.

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Innovation at the Forefront

Explore how AI and automation are reshaping the industry, with companies like LeadDesk leading the charge.

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Strategic Advantage

Learn about the shifting focus from traditional routing to data-driven insights, positioning your contact center for future success.

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60 YEARS OF INSIGHTS

Our Global Initiatives

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Empower innovation, echoing the voices of emerging technologies and companies, shaping progressive pathways in a dynamic market.

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Growth Opportunity content distribution to offer a one-stop platform providing a 360-degree global perspective on the latest industry developments, events, and advancements.

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Partner to equip your company with insights and enable capitalization on growth opportunities, ensuring your queries are addressed in a global marketplace.

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ABOUT THE ANALYST

Bernardin Arnason

As an Industry Principal at Frost & Sullivan covering CX and AI, Bernie leans on 25 years of industry experience to offer market analysis and strategic consulting to clients.

About Our Firm

Frost & Sullivan

Frost & Sullivan has partnered with clients for more than 60 years, developing growth strategies centered on innovation, disruptive technologies, emerging markets, Mega Trends, and new business models.

Frost Radar™

EMEA Cloud Contact Centers, 2024

Download our Complimentary Frost Radar™

Market Leadership

Innovation at the Forefront

Strategic Advantage

Download Frost Radar™ Now

60 YEARS OF INSIGHTS

Our Global Initiatives

ABOUT THE ANALYST

Bernardin Arnason

About Our Firm

Frost & Sullivan

In Partnership with