Frost & Sullivan
Frost & Sullivan

Frost Radar™

EMEA Cloud Contact Centers, 2024

A Benchmarking System to Spark Companies to Action – Innovation that Fuels New Deal Flow and Growth Pipelines

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Unlock the future of cloud contact centers with Frost & Sullivan’s EMEA Cloud Contact Centers, 2024 Frost Radar™. This report offers a comprehensive analysis of the top 19 industry leaders, helping you identify key growth and innovation drivers in a rapidly evolving market. Discover how leading companies, like LeadDesk are navigating the challenges of the EMEA region and leveraging AI to transform customer experiences.

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Market Leadership

Identify the top CCaaS providers driving 17% annual growth in the €1.7 billion EMEA market.

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Innovation at the Forefront

Explore how AI and automation are reshaping the industry, with companies like LeadDesk leading the charge.

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Strategic Advantage

Learn about the shifting focus from traditional routing to data-driven insights, positioning your contact center for future success. 

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Bernie Arnason

ABOUT THE ANALYST

Bernardin Arnason

As an Industry Principal at Frost & Sullivan covering CX and AI, Bernie leans on 25 years of industry experience to offer market analysis and strategic consulting to clients.

About Our Firm

Frost & Sullivan

Frost & Sullivan has partnered with clients for more than 60 years, developing growth strategies centered on innovation, disruptive technologies, emerging markets, Mega Trends, and new business models.

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