Frost & Sullivan
Frost & Sullivan

Empower Your Frontline Workforce to Drive Business Transformation

Elevating Worker Efficiency and Customer Experience with Next-generation Push-to-Talk Capabilities

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Unlock the full potential of your organization by transforming your frontline workforce. Delve into the intricacies of empowering frontline workers with next-generation push-to-talk services, propelling your business into a new era of efficiency and customer satisfaction.

This vBook is a roadmap for businesses seeking transformative success. Explore the challenges, advancements, and solutions that will empower your frontline workforce, enhance your organizational capabilities, and drive unparalleled business transformation.


Frontline Workers Are Essential:

Explore their critical role in organizational success, impacting revenue, customer experience, and operational excellence.

Technology Matters:

Discover the costs of neglecting frontline workers’ tech needs. Tailored digital tools impact retention, satisfaction, and productivity.

Effective Communication is Key:

Delve into frontline worker communication’s importance in customer-centric organizations, aligning resources for outstanding customer value.

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Elka Popova


Elka Popova

With 23 years of market analysis and strategic consulting experience, Elka Popova leads Frost & Sullivan’s Connected Work research team, which covers business communications and collaboration software, services, and devices.

About Our Firm

Frost & Sullivan

Frost & Sullivan has partnered with clients for more than 60 years, developing growth strategies centered on innovation, disruptive technologies, emerging markets, Mega Trends, and new business models.

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