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Frost & Sullivan

Executive Brief

A Next Practices Blueprint for Brand Authentication and Enterprise Branded Calling

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Executive Brief

Customer experience and retention are the top concerns for companies today. Organizations are expanding resources on digital transformation initiatives to attract new customers and improve CSAT and NPS scores. This executive brief highlights new technologies with proven success rates for inbound and outbound engagement strategies.


Strategies for successful outbound customer engagement


Impacts of AI on customer engagement


Criteria for technology investment & partnership


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Michael DeSalles

Michael has over 19 years of research and analytical expertise in contact center and customer experience research. He authors industry and custom reports, records client videos and facilitates webinars, podcasts and virtual think tanks.

About Our Firm

Frost & Sullivan

Frost & Sullivan has partnered with clients for more than 60 years, developing growth strategies centered on innovation, disruptive technologies, emerging markets, Mega Trends, and new business models.

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