Frost & Sullivan

Virtual Think Tank

Tackling New Challenges in an Evolving CX World

Michael DeSalles

Michael DeSalles
Principal Analyst
Frost & Sullivan

Wednesday, February 22, 2023
11:00 AM – 12:00 PM CST

We are pleased to invite you to an exclusive discussion with your peers to gain your perspective in support of our ongoing industry research.

Join us for this Timely Discussion!

The CX industry continues to experience tremendous change and growth. The rapid pace of technological advancements has created a very competitive landscape. Companies that excel are those that embrace change, act quickly, and evolve their business. As a result, they reap better business outcomes including improved retention rates, increased revenue, and lower customer churn.

Join this Virtual Think Tank with Frost & Sullivan’s Principal Analyst, Michael DeSalles as we discuss how to tackle new challenges in an evolving CX world.

The key questions we will be discussing are:

What are some non-traditional ways in which customers are engaging today?

Has this new way of how customers engage changed expectations internally and externally about how experiences are delivered?

Is the solution to these new expectations better supported by people or technology?

What are the top 3 CX challenges companies are tackling in the new year

What other stakeholders should have a role in the success of the contact center?


What is a Virtual Think Tank?
A Frost & Sullivan Virtual Think Tank is an exclusive, unique and highly engaging conversation that brings together a diverse group of industry leaders to discuss their opinions on a certain topic. Content from this collective discussion will be featured in an upcoming Frost & Sullivan article where you have the options to be highlighted as a thought leader. Your insight as a strategic partner is invaluable.
Why Should I Participate?
  • Share & Learn Best Practices: Engage in strategic conversations with your peers. The open, candid discussions you have will spark creative thinking and help you formulate new ideas for implementation.
  • Increase Your Peer-to-Peer Network: Connect with other senior level leaders in your industry on a more intimate level.
  • Get Access to a Frost & Sullivan Analyst: Engage with our industry experts to gain additional insights and ask them your questions.
  • Demonstrate Your Industry Expertise: The insights, feedback and best practices shared by you will be part of an upcoming Frost & Sullivan vBook. Through your participation, both you and your company will be positioned as a leader.
Will I have the Option to be Quoted or Not?

Yes, all participants have the options to be quoted or not in the vBook.

Will I get a Copy of this vBook when Published?

Yes, we would be more than happy to send you over a complimentary copy of the vBook once published.

Who can I Speak About Additional Questions?

Please contact Danielle Floyd at

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In Collaboration With

In collaboration with Genesys