The CX industry continues to experience tremendous change and growth. The rapid pace of technological advancements has created a very competitive landscape. Companies that excel are those that embrace change, act quickly, and evolve their business. As a result, they reap better business outcomes including improved retention rates, increased revenue, and lower customer churn.
Join this Virtual Think Tank with Frost & Sullivan’s Principal Analyst, Michael DeSalles as we discuss how to tackle new challenges in an evolving CX world.