Financial Services in a Changed World

Globalization and digitization were transforming the way we work even before the global COVID-19 pandemic, but going forward, flexible hybrid workspaces will be the norm. With that comes the expectation of equity and inclusiveness for employees, and more personalized, meaningful experiences for customers. Financial services firms are ready to embrace the hybrid workplace. However, concerns about privacy, security, and compliance are heightened due to the implications of sharing sensitive customer and company information via digital tools, and by leveraging communications infrastructure shared with other organizations (such as through multi-tenant platforms).