Leveraging the Gig Economy
to Drive High Value CX

Frost & Sullivan’s research shows that the acceptance of gig workers in the CX industry continues to rise post-pandemic. But how are today’s leaders in Gig CX addressing the challenges and new realities faced by the burgeoning model?

Our experts dig into these questions and more to provide a look behind the curtain on:

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What is Gig CX and Why Does It Matter?

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What Myths Surround Gig CX?

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What Are the Best Practices for Gig CX?

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How Do You See Companies Driving Benefits Through the Gig CX Model?

Featured Thought Leaders

Michael DeSalles
Principal Analyst
Frost & Sullivan

Christopher Carrington
Chief Executive Officer &
Managing Partner
Omni Interactions

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Leveraging the Gig Economy to Drive High Value CX

What is Gig CX and Why Does It Matter?

What Myths Surround Gig CX?

What Are the Best Practices for Gig CX?

How Do You See Companies Driving Benefits Through the Gig CX Model?

In collaboration with

Leveraging the Gig Economy
to Drive High Value CX