— A Frost & Sullivan Executive Roundtable —
Intelligent CX Strategies:
Bridging Technology and Business Value
Moderator:
Krishna Baidya
Senior Industry Director
Frost & Sullivan
Thursday, 4 December 2025
11:30 AM – 2:00 PM SGT
Chairman’s Lounge, Level 3,
Pan Pacific Orchard,
10 Claymore Rd, Singapore 229540
We are pleased to invite you to an exclusive discussion with your peers to gain your perspective in support of our ongoing industry research.
Enterprises are moving beyond experimentation to ask a tougher question: How do we turn AI innovation into measurable, scalable business value? Around three-quarters of enterprises identify AI as a CX priority, yet fewer than one-third have scaled deployments beyond pilot stage — revealing a clear execution gap.
As organizations face market shifts, cost pressures, and rising customer expectations, intelligent CX has become a strategic differentiator. Success now depends on orchestrating three forces — Cloud, Connection, and Cognition — to enable agile, empathetic, and data-driven customer experiences.
Hosted by Frost & Sullivan, in collaboration with TP and Amazon Web Services (Amazon Connect), this invite-only executive roundtable brings together CIOs, CX, and digital transformation leaders to discuss practical strategies for:
Building cloud-based CX ecosystems that scale securely and cost-effectively.
Bridging EI + AI for emotionally intelligent, personalized engagement.
Best practices for integrating GenAI and Agentic AI into CX and UX workflows securely and at scale.
How cloud and CCaaS platforms enable flexibility, governance, and cost efficiency.
Blueprints for transformation — from data readiness to workforce enablement.
Hear from Krishna Baidya, Senior Industry Director, Frost & Sullivan and discover how Cloud, Connection, and Cognition converge to shape the next era of customer experience.
Participants
Ashish Sharma
VP of Customer Success
DBS Bank
Joshua Chia
Head, Strategy & Transformation
CIMB
Choo Kah Mun
Head of Human Assisted Channel
Standard Chartered Bank
Chng Yee Farn
Head, Customer Experience Improvement APAC
Align Technology
Jhon Torres
Director, Global Customer Experience
Schneider Electric
Chris Ng En Han
Director, Customer Success
ST Engineering iDirect
Gokul Sathyanarayanan
Principal Solution Architect
Dyson
Chris Stewart
Senior Director, Contact Centre Services
DHL
Gary Lee
VP, Hybrid Data Specialist
UOB
Teo Li Li
Director, Digital Business Enablement
Sentosa Development Corporation
Eddie Yim
VP, Customer Experience Manager
Swiss Re
Shiqi Fu
Lead, APAC Service Solutions & Insights
TikTok Shop
Guru Vishwanath
Senior Partner Development Specialist
AWS
FAQ
What is an Executive Think Tank Lunch?
A Frost & Sullivan Executive Think Tank Lunch is an exclusive, unique and highly engaging in-person conversation that brings together a diverse group of industry leaders to discuss their opinions on a certain topic, all while enjoying fantastic food and beverage offerings, of course. Your insight as a strategic partner is invaluable.
Why should I participate?
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Share & Learn Best Practices: Engage in strategic conversations with your peers. The open, candid discussions you have will spark creative thinking and help you formulate new ideas for implementation.
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Increase Your Peer-to-Peer Network: Connect with other senior level leaders in your industry on a more intimate level.
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Get Access to a Frost & Sullivan Analyst: Engage with our industry experts to gain additional insights and ask them your questions.
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Demonstrate Your Industry Expertise: The insights, feedback and best practices shared by you will be part of an upcoming Frost & Sullivan article. Through your participation, both you and your company will be positioned as a leader.
Will I have the option to be quoted or not?
As an output of this discussion, Frost & Sullivan will produce an article. All participants will receive a complimentary copy of the final article and have the option to be quoted or not.
Will you accommodate my dietary restrictions?
Yes! We understand the importance of dietary restrictions and allergies and want to ensure that all participants feel comfortable and have an enjoyable experience.
What is the location of the venue?
Chairman’s Lounge, Level 3,
Pan Pacific Orchard,
10 Claymore Rd, Singapore 229540
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