Intelligent Planning: The Magic Sauce for Building Customer Loyalty in the Automotive After Sales Service Market

After sales service is a very critical tool available to automotive dealers to leverage as they try and build more sustainable long-term relationships with their customers. When executed properly the customer experience through after sales services has the potential to create a substantial and dependable recurring revenue stream. A well-integrated Intelligent Planning software for the workshop combined with rugged devices not only help with productivity and efficiency gains but more critically free up resources to focus on customer satisfaction. Dealers need to adopt a holistic approach when looking at technology as a facilitator instead of implementing solutions to solve specific problems.