Frost & Sullivan

Intelligent Service Management: 4 Principles to Modernize IT Service and Operations Management

Employees now have higher expectations at work based on the high-quality service they receive from their favorite digital or consumer companies. With rising employee expectations, companies will increasingly take a customer and service-centric approach to delivering IT Service Management (ITSM) and IT operations management (ITOM) to drive employee retention and job satisfaction while increasing productivity and cutting costs. Solution providers, who offer unified operations by combining ITSM and ITOM, can reduce the impact of outages, enhance business continuity, streamline services and improve efficiency.

FreshWorks PDF

Download this complimentary white paper and discover how to:

  • Deliver an Exceptional Employee Experience with Intelligent Technologies
  • Integrate Service and Operations Management with Intelligent Automation
  • Be Flexible and Scale with Ease
  • Demonstrate Business Value and Fast ROI via a Modern, Intelligent ISTM Platform