Executive Brief

The Next 20 Years of Digital Care

A Health Plan’s Blueprint for Connected, Orchestrated Member Health

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Health plans have invested in virtual care, behavioral health, chronic condition management, care navigation, pharmacy support, and specialty services. Yet these capabilities often operate as separate programs, creating fragmented member journeys and limiting enterprise-wide impact.

This Executive Brief from Frost & Sullivan explores how health plans can move from a portfolio of disconnected programs to an orchestrated care ecosystem. Discover the five building blocks of a connected health plan architecture, including a unified member front door, care orchestration engine, embedded clinical intelligence, interoperable data fabric, and outcomes measurement loop.

The brief also examines how AI can help health plans scale intelligent decision-making and automation while maintaining strong governance, transparency, privacy, and member trust.

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Move beyond fragmented digital care programs

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Build a connected member experience

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Apply AI to scale care orchestration

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Align architecture, governance, and outcomes

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ABOUT THE ANALYST

Dilip Sarangan

With two decades of strategic advisory and market analysis expertise, Dilip Sarangan leads Frost & Sullivan’s research across IoT, AI, analytics, and digital transformation, guiding clients’ innovation and growth initiatives.

About Our Firm

Frost & Sullivan

Frost & Sullivan has partnered with clients for more than 60 years, developing growth strategies centered on innovation, disruptive technologies, emerging markets, Mega Trends, and new business models.