Reimagining CX in the Contact Center

Unleashing Human Capabilities Through AI and Automation

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Discover how leading organizations are leveraging advanced AI and automation to revolutionize contact centers, optimize customer satisfaction, and drive operational efficiency. Frost & Sullivan, in collaboration with Humach, presents this essential vBook to guide your CX transformation strategy.

What you’ll learn:

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Proven strategies to integrate AI into CX operations.

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Key insights to enhance agent performance and reduce costs.

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Real-world examples of AI driving measurable business outcomes.

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60 YEARS OF INSIGHTS

Our Global Initiatives

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Empower innovation, echoing the voices of emerging technologies and companies, shaping progressive pathways in a dynamic market.

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Growth Opportunity content distribution to offer a one-stop platform providing a 360-degree global perspective on the latest industry developments, events, and advancements.

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Partner to equip your company with insights and enable capitalization on growth opportunities, ensuring your queries are addressed in a global marketplace.

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ABOUT THE ANALYST

Michael DeSalles

With 19 years of market analysis and coverage of the BPO and customer experience market, Michael DeSalles publishes industry reports, records client videos, interviews Fortune 500 thought leaders and leads webinars, podcasts and virtual think tanks.

About Our Firm

Frost & Sullivan

Frost & Sullivan has partnered with clients for more than 60 years, developing growth strategies centered on innovation, disruptive technologies, emerging markets, Mega Trends, and new business models.