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Reshaping Customer Experience

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These episodes, under 10 minutes each, will bring the various thought leadership and a better understanding of the latest trends in the contact center industry.

Join Michael DeSalles, Principal Analyst at Frost & Sullivan, and top management from Alvaria to learn:

Navigating Your Contact Center through the Challenges of the Next Normal

A discussion about the “Next Normal” and how leaders can leverage new technologies to gain a competitive advantage.

Build Lifetime Loyalty with Frictionless Customer Experiences

Customer expectations continue to accelerate. A major factor in exceeding those expectations is to make interactions easy, effective, and on their terms. Discover critical tips around proactive automation, interaction compliance, and the importance of access to a live agent.

Deep Dive into Automation in the Contact Center

Glean insight into how companies are using automation today in the contact center and how it aligns with creating business value. What will the power of cloud computing mean to the future of contact center automation?

Gamification's Role in Elevating the Employee Experience to Drive Business Value

Employee value drives customer value creates business value. Discover ways to utilize sophisticated gamification technologies to energize and motivate agents to exceed sales goals while improving employee and customer loyalty scores.

Tune in to the topics that interest you most – always available to view at your leisure!

Customer Feedback

Our Panel of Contact Center Leaders

Michael DeSalles

Moderator
Michael DeSalles
Principal Analyst
Frost & Sullivan

Brett Brosseau

Brett Brosseau
VP Product Marketing
Alvaria

David Funck

David Funck
Chief Technology Officer
Alvaria

In collaboration with

In collaboration with alvaria

Moderator

Michael DeSalles

Michael DeSalles
Principal Analyst
Frost & Sullivan

Our Panel of Customer Experience Leaders

Brett Brosseau

Brett Brosseau
VP Product Marketing​
Alvaria

Brett Brosseau is passionate employee engagement evangelist. He is regarded as one of the world’s leading experts on gamification in the workplace. Brett successfully founded and sold his enterprise employee engagement platform Fidotrack Gamification to global technology provider Noble Systems Corporation in 2018. Today, Brett serves as the Vice President of Product Marketing for Alvaria. Brett’s responsibility is to help guide and support Alvaria product’s vision, go-to-market strategy as well as support global sales efforts.

David Funck

David Funck
Chief Technology Officer
Alvaria

David has been a technology leader for more than 20 years. He is responsible for software and cloud networking architectures across the entire Alvaria product set. He is an inventor and thought leader with nine core contact center technology patents issues during his tenure at the company. David is a problem-solver and attributes his success to spending more time collaborating with customers than tinkering in the lab.

In collaboration with

In collaboration with alvaria