Frost & Sullivan

— Virtual Think Tank —

How Are Leaders Using Service Management To Drive Transformation?

Melanie Turek

Moderator: 
Melanie Turek
Vice President of Connected Work
Frost & Sullivan

Thursday, January 18, 2024
2:00 PM – 3:00 PM EST

We are pleased to invite you to an exclusive discussion with your peers to gain your perspective in support of our ongoing industry research.
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Join us for this Timely Discussion!

For many businesses, using a service operations management platform to collect and process data enables automation and drives transformation. Join us to learn how to leverage the right service management platform to make critical decisions about your enterprise cloud journey. Share inights into finding and using the best cloud solution to suit your workloads, scale cloud services and automation across the business, and drive ongoing value by automating management of the total cloud environment.

The key questions we will be discussing are:

How is your company ensuring executive support as it implements key cloud initiatives?

How is your business leveraging services like automation, analytics, and AI to create policies that govern use of the cloud?

How is your organization working to transform inefficient processes across the extended enterprise?

How is your company using generative AI for service operation management to accelerate, streamline, and implement use cases?

What features do you look for in a cloud provider to determine the best cloud environment for your organization?

During this Virtual Think Tank, Frost & Sullivan’s Melanie Turek, Vice President of Connected Work, will moderate a lively discussion around the benefits and challenges of using service management to accelerate business.

Participants

Jeevan Lobo

Jeevan Lobo
Vice President, Security & Governance
Citigroup

Sandeep Pulavarty

Sandeep Pulavarty
Chief Information Officer
Paper Transport

Zendesk
Min Xu

Min Xu
Director of Information Security
Mastercard

Zendesk
Arpit-Sarin

Arpit Sarin
Vice President, Enterprise Digital Operations & Transformation Manager
Regions Bank

Dhruv Agnihotri

Dhruv Agnihotri
Vice President – Technology Services Lead
Bank of America

Zendesk
Richard-Hartline

Richard Hartline
Vice President, Information Technology
PLS Financial

Zendesk
Maxim Aronin

Maxim Aronin
Senior Director, Solution Consulting,
Cloud Solutions
ServiceNow

Zendesk
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FAQ

What is a Virtual Think Tank?
A Frost & Sullivan Virtual Think Tank is an exclusive, unique and highly engaging conversation that brings together a diverse group of industry leaders to discuss their opinions on a certain topic. Content from this collective discussion will be featured in an upcoming Frost & Sullivan article where you have the options to be highlighted as a thought leader. Your insight as a strategic partner is invaluable.
Why should I participate?
  • Share & Learn Best Practices: Engage in strategic conversations with your peers. The open, candid discussions you have will spark creative thinking and help you formulate new ideas for implementation.
  • Increase Your Peer-to-Peer Network: Connect with other senior level leaders in your industry on a more intimate level.
  • Get Access to a Frost & Sullivan Analyst: Engage with our industry experts to gain additional insights and ask them your questions.
  • Demonstrate Your Industry Expertise: The insights, feedback and best practices shared by you will be part of an upcoming Frost & Sullivan article. Through your participation, both you and your company will be positioned as a leader.
Will I have the option to be quoted or not?

Yes, all participants have the options to be quoted or not in the content created from the discussion.

Will I get a copy of the final content once published?

Yes, we would be more than happy to send you over a complimentary copy of the final content once published.

Who can I speak with for additional questions?

Please contact Danielle Floyd at danielle.floyd@frost.com

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