Smart Guide to Leveraging AI in Contact Centers

The Case for Urgency with Digital Transformation

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Unlock the potential of AI-powered solutions with our latest Executive Brief, created in partnership with AT&T and Five9. Discover how Contact Center as a Service (CCaaS) is revolutionizing customer experience (CX) in today’s rapidly evolving market.

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How AI-driven CCaaS solutions reduce costs and boost efficiency.

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The impact of cloud migration on modern contact center operations.

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A real-world case study of a government agency's CX transformation with AT&T and Five9.

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ABOUT THE ANALYST

Michael DeSalles

With 19 years of market analysis and coverage of the BPO and customer experience market, Michael DeSalles publishes industry reports, records client videos, interviews Fortune 500 thought leaders and leads webinars, podcasts and virtual think tanks. 

About Our Firm

Frost & Sullivan

Frost & Sullivan has partnered with clients for more than 60 years, developing growth strategies centered on innovation, disruptive technologies, emerging markets, Mega Trends, and new business models.