Frost & Sullivan

AI-Powered Super-Agents will be the Next CX Competitive Differentiator

In today’s hyper-competitive markets with shifting brand loyalty, the combination of customer experience (CX) and employee experience (EX) helps companies maintain a competitive advantage by creating brand-awareness and maintaining customer loyalty. A new class of agent, the super- agent, has emerged to tackle the most complex issues using technologies that can be integrated throughout the contact center.

Game-changing technologies will fuel a new customer experience

The key to the new CX paradigm is automating tasks and interactions through self-service wherever possible, and reserving human agents for when intuition, emotional intelligence, and the human touch are required to positively impact customer outcomes.

Super Agents Customer Experience

Download this white paper to discover:

  • Why most companies consider CX to be a key differentiator, yet fail to act on it
  • How investments in AI-enhanced toolsets can evolve agents to super agents
  • Why delivering an excellent CX requires a strategy that balances super agents, self-service and process automation
  • Insight into next-gen desktops that truly empower agents, enhance quality of service, and impact company performance
  • Why proactive customer care is so important and how to implement it