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Next-Gen Contact Center Strategies for
Work@Home, Hybrid and On-Site

The UnWebinar Series
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These episodes, under 10 minutes each, will bring the various thought leadership and a better understanding of the latest trends in the contact center industry.

Evolve from Work@Home to Differentiate@Home

Key considerations to turn Work@Home and hybrid capabilities into a competitive advantage.

Accelerate Future Work@Home Returns

Discover industry leading trends and key strategic and operational benefits around remote and on-site contact center operations to improve your CX, EX, and bottom line.

Looking Within: Work@Home Assessment

Assess your existing Work@Home capabilities and current business landscape against your organization’s overall vision and leading industry practices.

Align Work@Home and Hybrid Priorities:

Prioritize future Work@Home and hybrid capabilities across operations, talent acquisition, workforce management, training, employee engagement, security, and technology.

Tune in to the topics that interest you most – always available to view at your leisure!

Our Panel of Industry Leaders

Alpa Shah

Moderator
Alpa Shah
Global VP – CX Practice
Frost & Sullivan

Donna Neale

Donna Neale
Vice President, Contact Center Operations
Lowe’s

Lori Pon

Lori Pon
Director, Strategy & Innovation
AAA – The Auto Club Group

Carl Smith

Carl Smith
Vice President – Customer service
Monster Worldwide

Matt-Woody

Matt Woody
Sr. Director, Contact Centers
First Financial Bank

Kim Koeller

Kim Koeller
Director – Strategic Consulting
Eventus

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