Frost & Sullivan


Frost Radar: 2020 North American UCaaS Market

Zoom Earns A Prominent Spot on the 2020 Frost Radar for North American UCaaS Market

Competition in the UCaaS market is intensifying. New customer trends and new provider business models are shifting innovation frontiers and value propositions. Recent Frost & Sullivan research on the North American UCaaS market reveals providers that are well aligned with key Mega Trends, such as demand for video-first user experiences and collaboration-centric UCaaS, are leaving competitors behind.

Zoom’s integrated cloud services suite, compelling packaging and flexible deployment models, combined with a highly entrepreneurial company culture, have earned Zoom a prominent position among the North American UCaaS market leaders featured on the 2020 Frost Radar.

Zoom Frost Radar
Key points covered in this Frost Radar report:

  • Strategic Imperative and Growth Environment
  • Frost Radar: North American UCaaS Market
  • Companies to Action: Zoom
  • Strategic Insights
  • Next Steps: Leveraging the Frost Radar to Empower Key Stakeholders