Essential Strategy & Approach

Unlocking GenAI

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Generative Artificial Intelligence (GenAI) is designed to build agility, security, and resiliency in business processes and infrastructure. Unlike traditional AI models, it possesses the ability to generate entirely new and diverse content across various domains, including text, images, music, and more. AI’s evolution impacts everything, thus requiring businesses to prepare for complex industry challenges to implement and effectively use this technology. This Executive Brief will provide insight into navigating these challenges to propel your business forward and ahead of your competitors.

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Key factors to consider before implementing GenAI

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Steps to determine if your business is ready for GenAI

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Strategies for GenAI vendor/ partner selection

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60 YEARS OF INSIGHTS

Our Global Initiatives

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Empower innovation, echoing the voices of emerging technologies and companies, shaping progressive pathways in a dynamic market.

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Growth Opportunity content distribution to offer a one-stop platform providing a 360-degree global perspective on the latest industry developments, events, and advancements.

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Partner to equip your company with insights and enable capitalization on growth opportunities, ensuring your queries are addressed in a global marketplace.

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ABOUT THE ANALYST

Michael DeSalles

Michael has over 19 years of research and analytical expertise in contact center and customer experience research. He authors industry and custom reports, records client videos and facilitates webinars, podcasts and virtual think tanks.

About Our Firm

Frost & Sullivan

Frost & Sullivan has partnered with clients for more than 60 years, developing growth strategies centered on innovation, disruptive technologies, emerging markets, Mega Trends, and new business models.